Your privacy is our priority. Find out how 3utools collects, uses, stores, and protects your personal information as a user in Malaysia.
Effective Date: January 2026 | Version 2.0
3utools collects various types of information from users to ensure a safe, seamless, and personalised experience on our platform. This information is collected when you register an account, use our services, or interact with our platform on mobile or desktop.
During registration, we collect your full name, email address, mobile phone number, date of birth, and an encrypted password. This information is required to verify your identity and keep your account secure from unauthorised access. We may also request identity verification documents to comply with the Know Your Customer (KYC) requirements applicable to us.
Our system automatically records technical information such as your IP address, browser type, operating system, screen resolution, and device type. This data helps us detect suspicious access, optimise platform performance for your device, and provide more accurate technical support when needed.
For financial transactions in MYR (RM), we record details such as the selected payment method, deposit and withdrawal amounts, and the date and time of each transaction. We do not store your full bank card number or online banking credentials — this sensitive data is processed directly by licensed payment providers using industry-standard encryption.
We also record usage patterns such as games played, session duration, bets placed, and in-app activity. This data is used to improve game quality, personalise content recommendations, and flag any unusual activity that may require attention from our security team.
All information collected by 3utools is used for purposes that are clearly defined, legitimate, and limited to what is necessary for the platform's operations. We do not use your data for unrelated purposes without obtaining your consent first.
3utools uses cookies and similar tracking technologies to enhance the functionality of our website and application. Cookies are small text files stored on your device when you visit our platform, and they play an important role in ensuring a smooth and secure user experience.
We use several types of cookies. Essential Cookies required for core platform functions such as login session verification and account security — without these cookies, the platform cannot function properly. Performance Cookies help us understand how users interact with the platform, including the most frequently visited pages and system response times.
Functional Cookies allows the platform to remember your preferences — such as language, display settings, and region — so you do not have to adjust them each time you visit. Analytical Cookies used to collect anonymous statistical data for internal platform improvement purposes. You can manage or disable non-essential cookies through your browser settings at any time, though this may affect certain platform features.
3utools applies strict industry-standard security measures to ensure all user data is stored safely and protected against cyber threats. All information transmitted between your device and our servers is secured using industry-recognised 256-bit SSL/TLS encryption.
Your data is stored in data centres equipped with multi-layered physical and digital access control systems, including round-the-clock monitoring 24 hours a day, seven days a week. We conduct regular security audits and penetration testing to identify and address any vulnerabilities before they can be exploited by unauthorised parties.
User account passwords are stored in hashed form using a one-way algorithm, meaning even our internal staff cannot read your actual password. For an added layer of security, we recommend enabling two-factor authentication (2FA) on your account. Data is retained for as long as your account remains active, or for as long as required to fulfil applicable legal obligations.
3utools does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your explicit consent. However, there are limited situations where we need to share data with trusted partners to keep the platform running effectively.
We share necessary information with licensed payment providers such as online banking transaction processors and local Malaysian e-wallet providers, to enable MYR deposits and withdrawals to be processed securely. These providers are bound by strict confidentiality agreements and receive only the minimum information required to complete each transaction.
Where Malaysian law requires disclosure — such as a court order, law enforcement investigation, or obligations under the PDPA 2010 — we will comply accordingly. We will also notify affected users of any such disclosure where permitted by law. Outside of these situations, your information remains entirely under 3utools' control.
As a registered 3utools user in Malaysia, you have certain rights over your personal information under the Personal Data Protection Act 2010 (PDPA). We are committed to helping you exercise these rights fully and without unnecessary barriers.
You have the right to request a copy of all personal information we hold about you at any time. Such requests will be processed within 14 working days.
If your information is inaccurate or out of date, you may request that we correct or update it. Simply log in to your account or contact support to do so.
You may request the deletion of your account and personal data, subject to our legal record-keeping obligations. Requests will be assessed within 30 days.
To submit any request relating to your rights, please contact our support team via email or through the FAQ on this platform. We will verify your identity before processing any request to safeguard the security of your account.
3utools reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, current legal requirements in Malaysia, or the technologies we use. Any changes made will take effect immediately upon publication of the updated version on this page.
When significant changes are made that affect your rights or how we handle your information, we will notify you via in-account notifications, your registered email address, or a prominent notice on the platform's homepage. We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information.
By continuing to use the 3utools platform after any changes have been published, you are deemed to have accepted the updated terms. If you do not agree with the changes, you may stop using the platform and request account closure in accordance with the procedure set out in the User Rights section above.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 3utools handles your personal information, our team is here to help. We are committed to responding promptly, clearly, and helpfully to every enquiry we receive.
You can reach our privacy and data protection team by email at [email protected]. Please clearly state your enquiry subject, account number (if applicable), and the details of your request so we can process your case more quickly and accurately.
For general enquiries or frequently asked questions about privacy and account security, you can also visit our FAQ section, which covers answers to most common questions. Our support team operates daily and will endeavour to respond to all enquiries within 48 working hours.
Your privacy is respected, your data is protected. Create your account today and enjoy a premium entertainment experience built for users in Malaysia.